Knowledge Base:  
Knowledge Base > -Shipping and Returns

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Do you ship internationally?
Not through our website at the present time.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Shipping Policy
Frozen Products : Our frozen goose products are individually vacuum sealed and placed in a corrugated box lined with foam for extra protection - a package combination that will ensure your produc
What carriers do you use for shipping?
All frozen shipments are shipped through FedEx and UPS. Depending on your location, (our office is in South Dakota) you may be able to choose a cheaper shipping method - Fed Ex Home Delivery, Fed E
What is the difference between business and regular calendar days with respect to shipping?
Business days are Monday - Friday. Weekends and holidays are not considered business days.
What is your return policy?
Please contact customer service at 877-872-4458 for more information on returning an item. Thank you.
When will my order ship?
Please see our shipping policies   Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the " My Accoun
Why do you pack your food in Styrofoam-lined boxes?
We know that this material is problematic to recycle. However, we have tried a few green options without acceptable results. We continue to explore packaging options that are recyclable and ecolog
Will my perishables survive transit?
We ship our perishable products to you by Overnight or 2nd Day shipping - your choice. Whole raw geese may have some slight surface thaw. Smaller products will thaw more quickly but are packaged to ar