Shipping and Returns | |
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Shipping Policies | |
Shipping Policies: Prior to placing your order, please review our Shipping Policies for a more positive purchasing experience. How are orders shipped? - Our FREE shipping orders are sent via FedEx Express or FedEx Ground to arrive within 2 days within the continental US. For orders shipped to Alaska or Hawaii, a $20 Shipping and Handling fee will be added to your order.
Advance Orders Schedule Frozen Products:
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What carriers do you use for shipping? | |
All frozen shipments are shipped through FedEx and UPS. Depending on your location, (our office is in South Dakota) you may be able to choose a less expensive shipping method, such as Fed Ex Home Delivery, Fed Ex Ground or UPS Ground. If that delivery method is available to you, you will still receive your product within 2 days. All egg shipments are shipped through UPS Ground. |
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What is the difference between business and regular calendar days with respect to shipping? | |
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When will my order ship? | |
Click to see our shipping policies. | |
Why do you pack your food in Styrofoam-lined boxes? | |
We understand styrofoam is problematic to recycle, and you'll be happy to know that we have tried numerous "green" options without acceptable results. We continue to explore packaging options that are recyclable and ecologically sound. In the meantime, Styrofoam boxes are the most efficient, lightweight packaging that keeps our food at a constant and safe temperature throughout the shipping process. | |
Why is my shipping cost so high? | |
To have your products arrive safely we ship only by Overnight or 2nd Day shipping. We pass on to you only what it costs us to ship your products, and our shipping carriers have worked out discounted rates for us to make it as affordable as possible for us to get our products to you. We have experimented with using dry ice and found it to be less effective and more costly than our current packaging. Shipping is based on the total weight of the shipping package - product, box, insulation, cold packs. Each product has a specific weight programmed into our website. For multiple-item orders the total package weight may be less than what is calculated by our website on your initial order. If we can ship your order for a lower price we will adjust your total cost before charging your order (and you will receive a new invoice via email). |
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Will my perishable order survive transit? | |
We ship our perishable products to you via your choice of Overnight or 2nd Day shipping. What to expect upon arrival:
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Do you ship internationally? | |
We do not ship internationally through our website at the present time. |