Have a question? We've got you covered!

Peruse the FAQs below or view our searchable database to help answer all your questions.
Order Information
Apply Online
Do I have to pay sales tax?
Has my order shipped?
How do I change quantities or cancel an item in my order?
I have a question on my charges.
How do I track my order?
I need a copy of my receipt/invoice
My order did not arrive.
When will my credit appear on my account?
An item is missing from my shipment.
When will my credit card be charged?
My Account
Will my email address or street address be shared with other companies?
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Shipping Policies
What carriers do you use for shipping?
What is the difference between business and regular calendar days with respect to shipping?
When will my order ship?
Why do you pack your food in Styrofoam-lined boxes?
Why is my shipping cost so high?
Will my perishable order survive transit?
Do you ship internationally?
Can I find your products locally?
Do you offer wholesale pricing to restaurants and businesses?
What is your product availability?
Cooking Tips
Can I cook a whole goose on a rotisserie?
Can I cook my goose in a convection oven?
Can I stuff my goose?
Do I need to baste my goose?
Do I need to roast my goose on a rack?
How big of a roaster do I need for a goose?
How do I know when my goose is done?
How long can leftovers be stored?
How much goose should I buy?
Is goose difficult to prepare?
Once thawed, how long before I need to cook my goose?
Thaw Time
What do I do with the giblets and neck?
What is the best way to store my frozen raw goose or capon?
Other Product Questions
Are hens (female geese) more tender than ganders (male geese)?
Are Whole Smoked Goose and Smoked Goose Breasts fully cooked?
Are your geese gluten-free?
Do Geese have light or dark meat?
Do I need to thaw my Pre-Roasted Goose?
I am on a sodium-restricted diet. Can I eat your products?
Is there a difference - Fresh vs. frozen?
What is the difference between the Grade #1 and Grade #2 Late Harvest Fatty Liver?
Food Safety
Are you a federally inspected plant?
Basic Food Safety Tips
Our Farm
Are the geese kept indoors their entire life?
Are your geese 'organic'?
Do your geese receive antibiotics?
Do your geese receive hormones?
How are your geese raised?
Meet Alice
What are your geese fed?
What does "free range" mean?
What species/breed are your geese?
When do the goslings arrive?
Where are you located?
Our Feed
Are your geese gluten-free?
Are your geese GMO free?
What are your geese fed?
Gifts, Gift Certificates, and Coupons
How do I buy/redeem a gift certificate?
I want to send a gift (but not a gift certificate). Can I do that?
How do I use a coupon?
Additional Support
How do I contact you?