placing your order, please review our Shipping Policies for a more positive
How are orders shipped?
Our FREE shipping orders are sent
via FedEx Express or FedEx Ground to arrive within 2 days within the continental US. For order to Alaska or Hawaii, a $20 Shipping and Handling fee will be added to your order. For free shipping, we only
ship Monday, Tuesday or Wednesday to ensure your product arrives prior to the
weekend. (Packages sometimes delayed due to unforeseen circumstances –
i.e. weather delays, etc.).
What do you need to do?
- You must provide a complete physical
address. We are unable to ship to PO
- Prior to submitting your order,
review all order and shipping information carefully prior to order completion.
Schiltz Foods is not responsible for damage or thawed product due to incorrect
or incomplete shipping addresses.
Customers will be responsible for charges of new order if one is placed.
- Check your delivery date carefully.
Orders will be shipped based on the delivery date that is selected during
checkout, or will be shipped on the closest next delivery date. If you have questions regarding when your
package will be delivered, please contact us at 877-872-4458 or email us.
- FedEx typically makes deliveries
between 8:00 AM-8:00 PM (we can’t control the time). Although we don’t require a signature on
shipments, we have found that FedEx does not leave packages at apartment
buildings, condos, etc. in certain cities if there is not a door person. If
this pertains to you, please watch your tracking and ensure someone is there to
receive the delivery.
This schedule allows all packages to be delivered by Friday. Saturday* or
Monday delivery is not available.
*Saturday delivery can be requested by calling 877-872-4458 (additional
shipping will be at customer's expense).
Schiltz Foods reserves the right to
delay or expedite shipments due to inclement weather. With volatile weather and
shipping frozen product, we prefer to delay shipment versus having products
delayed in transit and potentially spoiled.
- Tuesday deliveries are only possible if you pay an extra overnight charge.
- Saturday deliveries are only possible if you pay an extra overnight charge
and are only available in some areas.
Advance Orders Schedule
Delivery dates may be selected from the drop-down menu provided in the checkout
process. If a date is not in the drop-down menu, you can fill in the required
date, keeping in mind our above shipping policies. All orders must be shipped within 30 days of
Order Changes or Cancellations
You may change or cancel an order with advance notice. We will do all that we
can to honor your request, but if the order has already begun the shipping
process, we cannot change it or cancel it. Order changes or cancellations need
to take place prior to 5:00 PM CST the day before it is scheduled to ship.
Orders placed during the holiday season (November 1-January 1) may be changed or
canceled up to 12:00 PM CST on the day prior to shipping. Cancellations
received after this time cannot be accommodated and the order will ship as
Our frozen goose products are individually vacuum sealed and placed in a
corrugated box lined with foam for extra protection - a package combination
that will ensure your products arrive cold and in excellent condition.
Our products are delivered without a signature requirement to prevent the
package from going back to the delivery terminal and spoiling.
- There is a $50 minimum product
order (does not include gift certificates).
- We offer FREE Shipping
for 2-day orders. If you require Overnight or Saturday delivery, you'll
incur additional charges.
- 30 lb. Rendered Fat container
does not qualify for free shipping, unless we can ship it
Ground to arrive in 3 days or less.
- Note: FedEx and UPS do not work certain holidays, so
products will not ship on those days.
- Holiday Orders: FedEx DOES NOT guarantee shipments (both 2-day, Standard Overnight or Priority Overnight) the week prior to the Christmas holiday. We see very few packages that don't arrive on the date/time they are scheduled, but with FedEx's busy schedule, mishaps do happen. Please note that they will not guarantee the package, so we cannot refund your money.