Knowledge Base:  

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When will my order ship?
Please see our shipping policies   Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the " My Accoun
Shipping Policy
Frozen Products : Our frozen goose products are individually vacuum sealed and placed in a corrugated box lined with foam for extra protection - a package combination that will ensure your produc
What carriers do you use for shipping?
All frozen shipments are shipped through FedEx and UPS. Depending on your location, (our office is in South Dakota) you may be able to choose a cheaper shipping method - Fed Ex Home Delivery, Fed E
What is the shipping cost on eggs?
Eggshells ship free using UPS Ground shipping. If you want expedited shipping, you will have to call us at 877-872-4458 and get a quote.
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. You can also call us at 877-872-4458 or email tmetz@schiltzfoods.com and we will be happy
What is the difference between business and regular calendar days with respect to shipping?
Business days are Monday - Friday. Weekends and holidays are not considered business days.
Do you ship internationally?
Not through our website at the present time.
An item is missing from my shipment.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order dis
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Why do you pack your food in Styrofoam-lined boxes?
We know that this material is problematic to recycle. However, we have tried a few green options without acceptable results. We continue to explore packaging options that are recyclable and ecolog
Will my perishables survive transit?
We ship our perishable products to you by Overnight or 2nd Day shipping - your choice. Whole raw geese may have some slight surface thaw. Smaller products will thaw more quickly but are packaged to ar
How do I change quantities or cancel an item in my order?
Click the " My Account / Order Status " link at the top right hand side of our site to view orders you have placed. Then click the " Change quantities / cancel orders " link to find and edit your or
My order never arrived.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order dis
Will my email address or street address be shared with other companies?
We do not share or sell our customer list to any 3rd parties. We will only share your email address and street address with our shipping companies so that they can deliver your package. Please see
I want to send a gift (but not a gift certificate). Can I do that?
No problem - put in your billing address and the recipients shipping address. If you would like to add a note, put that in the Order Notes when ordering. No pricing is included on packing lists to