Knowledge Base:  

Knowledge Base : Order Status
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When will my order ship?
Please see our shipping policies   Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the " My Accoun
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. You can also call us at 877-872-4458 or email tmetz@schiltzfoods.com and we will be happy
How do I change quantities or cancel an item in my order?
Click the " My Account / Order Status " link at the top right hand side of our site to view orders you have placed. Then click the " Change quantities / cancel orders " link to find and edit your or
I have a question on my charges.
Click the " My Account / Order Status " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you
How do I track my order?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order. You can also call us at 877-872-4458 or email tmetz@schiltzfoods.com and we will be happy to tr
I need a copy of my receipt/invoice.
Click the " My Account / Order Status " link at the top right hand side of our site to print invoices.  Or, you can call or email us at 877-872-4458 or tmetz@schiltzfoods.com and request a copy.
My order never arrived.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order dis
An item is missing from my shipment.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order dis
How do I create an account?
1) Click the " My Account / Order Status " link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting u
How do I edit my account information?
Click the " My Account / Order Status " link at the top right hand side of our site to edit your account information.
I forgot my password.
Click the " My Account / Order Status " link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an em