Knowledge Base:  
Knowledge Base > -Order Information

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An item is missing from my shipment.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order dis
Do I have to pay sales tax?
South Dakota residents must pay sales tax on all of our perishable items. Our egg shells for crafting are not subject to sales tax.
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. You can also call us at 877-872-4458 or email tmetz@schiltzfoods.com and we will be happy
How do I change quantities or cancel an item in my order?
Click the " My Account / Order Status " link at the top right hand side of our site to view orders you have placed. Then click the " Change quantities / cancel orders " link to find and edit your or
How do I track my order?
Click the " My Account / Order Status " link at the top right hand side of our site to track your order. You can also call us at 877-872-4458 or email tmetz@schiltzfoods.com and we will be happy to tr
I have a question on my charges.
Click the " My Account / Order Status " link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you
I need a copy of my receipt/invoice.
Click the " My Account / Order Status " link at the top right hand side of our site to print invoices.  Or, you can call or email us at 877-872-4458 or tmetz@schiltzfoods.com and request a copy.
My order never arrived.
Click the " My Account / Order Status " link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order dis
When will my credit appear on my account?
Credits usually take 7-10 business days.
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).